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Amazon Cambridge Development Center

Amazon Cambridge Development Center

Senior Manager, Data Program Management - Job ID: 516184

Interested in Amazon Echo? Come work on it. We’re building the speech and language solutions behind Amazon Echo and other Amazon products and services. We’re working hard, having fun, and making history; come join us!

Amazon is seeking an experienced Senior Manager of program management to develop, manage, and grow a data effort to support our speech and language technology. S/he will is an expert in data processes such as transcription, annotation/labeling, image annotation & data analysis, and manage a team of program managers to meet data SLA, Quality and Throughput standards. The Senior Manager - Program Management will own end-to-end data service strategy & service delivery for our Science teams based in EU. S/he must have a passion for developing and empowering teams. Specifically, the Senior Manager, Data Program Manager will:

  • Own, build the Data delivery management strategy for the ADS EU Customers
  • Develop new data creation/sourcing/management solutions for the unique data needs of our customers in EU
  • Drive usage of project management tools & frameworks within the organization
  • Own EU stakeholder/customer engagement and delivery of data service per SLA
  • Drive initiatives to improve project/data delivery, customer experience, data cost and quality
  • Manage the EU Data Program management team – day-to-day operations of a team of program and project managers in the EU including logistics, resource/equipment planning, staffing guidance, quality control, and reporting required to meet weekly worldwide data SLAs
  • Manage EU data workflows, escalations and effectively delegate workload across data teams
  • Be the voice of the customers across other Amazon Echo teams, proactively defining program requirements, tracking progress, surfacing risks & executing mitigation strategies
  • Lead hiring and lead training of new team members to support their development
  • Define and execute a charter to innovate current tooling and weekly SLA standard operating procedures
  • Collaborate with Technology and Operations leaders to scale worldwide SLA delivery across programs to new data areas
  • Collect and track metrics related to Speech & Language data processes, accuracy and efficiency, and drive improvements in efficiency, throughput and cost
  • Continuously evaluate data tools and processes and offer solutions to ensure they are efficient, high quality, and scalable
  • Troubleshoot and resolve technical and logistical issues

BASIC QUALIFICATIONS

  • Bachelor’s or advanced degree in a relevant field
  • Five or more years as a Project or Program Manager
  • Experience managing a team of program/project managers, business analysts, consultants, or similar
  • Experience working with various internal teams (including technical) to collect requirements, evaluate alternatives, and develop processes and tools
  • Experience with project specification, forecasting, and reporting

PREFERRED QUALIFICATIONS

  • Advanced degree preferred
  • Experience leading large, multi-track, fast-moving projects across a globally-distributed site locations
  • Excellent written & verbal communication, strong organizational skills and very detailed oriented
  • Experience working with speech or language data, including experience with language annotation or natural language processing
  • Practical knowledge of data processing needs and trade-offs
  • Experience with Linux, query languages, and scripting language

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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Organisation:  Amazon Cambridge Development Center